Sales and Underwriting Role

Match the Cash Ltd – Central Norwich 
 Our Guarantor Loan brand (www.guarantormyloan.co.uk) is a loan lender with a difference. Born in Norwich in 2014 we have been trading and growing ever since. GML is designed to help people borrow up to £5000 providing they have a suitable guarantor in place. We have some exciting Customer Sales and Casework Underwriter roles available. Just waiting for passionate, enthusiastic, customer focussed people to join our growing GML family in Norwich.
Working in a city centre vibrant contact centre you will be the first point of contact for our customers and will provide outstanding personal customer service skills at all times.
The salary will be £14-18k dependent on experience

The Role:

• Ownership of loan enquiries received via online, email or phone(though no cold calling) 
• Ownership of the application from start to finish within the agreed service levels, providing excellent customer service
• Assess and verify information provided by loan applicants, including address, ID and income and expenditure verification
• Assisiting in underwriting the Loan case
• Work within time constraints and to agreed service levels
• Assisting in the assessment and identification of potential fraud
• Consistently achieve individual and team targets for application processing speed, quality and accuracy
• Complaint handling
• Negotiate on loan offer to match borrowers and guarantors afforability
• Maintain procedural and criteria knowledge for the products
• Provide excellent customer service
• Manage varying work queues and have initiative to prioritise
• Assist in the management of arrears process via call, email, text and letters to determine non-payment issues. 
• Assisting in the handling of customers experiencing payment difficulties using established arrears processes

To find out more about the GML team, call Sally on 07889 168208.